If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Items and packaging must be in the same condition that you received them and must be returned within seven days of the date of receipt at your USA or APO address. I ship to the USA only. Not responsible for items reshipped out of the USA by a third party. Refunds will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. Late returns will be charged a 15% restocking fee. No returns accepted after fourteen days. Please mail your package in a prepaid, insured, traceable method to the address below. COWBOYKNIVES.COM 20747 Wiygul Rd Umatilla, FL 32784